Frequently Asked Questions.
Gift Wrapping
We are delighted to offer a gift-wrapping service as we know sometimes it’s not practical to buy, wrap and post a gift in time. As you navigate towards the check, you will be given the option to add your gift wrap from our selection.
Can this order be sent as a gift with no invoice?
Yes, we only send all gifts with a delivery note. Invoices are emailed directly to the person who has purchased the gifts.
Can you delay sending this until a specified date?
If you wish to delay the receipt of your gift(s) please add this detail to the Notes section on the checkout page.
Birthday/Blank Cards
We also offer a selection of birthday cards and blank cards. Please follow the navigation as you head towards the check out and select a card, we will ask you what you would like to write and ensure it is beautifully handwritten.
Deliveries and Returns
Please click here to view our most up to date delivery options and Returns policy.
Batteries
If the product you buy requires or already includes batteries, we will ensure this is detailed in the product details.
Payment Methods
We offer a variety of payment methods, including Visa, Master Card, American Express, Klarna, Clearpay and Paypal. Google Pay and Apple Pay are also available if this option is already set up on your device.
Customer Reviews
We take great pride in the products we sell and in our service. If you feel we have provided good service or your child loves one of our products, we would love to hear from you. We will also send you a review request from Judgeme, our independent review platform. Reviews, good or bad, are so valuable for our small business.
Guarantees
Some of the items we sell come with a guarantee; if applicable, this will be marked within the product details.
Privacy Policy
With busy lives, no one wants to be inundated with lots of emails; we will only use your details to contact you with our latest news and exciting ranges from time to time. We promise not to sell your email to anybody else. If you want to opt out of our communications at any time, email us at [email protected]
Visiting Our Website –
We want to make visiting our website as easy as possible and use cookies to help us. We are not talking about the ones you eat but the cookies that allow us to track your behaviour when you visit our website. We store some information on your computer to help you search for items of interest, remind you of items saved in your basket, and track your purchases. The information is for our use only.
Need Help Or Have A Question?
If you need help or have any questions, please call us; we are always happy to help. Please email [email protected] or call us on 01778 422031
Toy Safety And Age Guidance
All items on zanypig.co.uk comply with EN71 European Toy Safety regulations and, if relevant, carry the CE mark.
If an item contains small parts, it is not recommended for children under the age of three and will be marked as such.
We like to give age guidance, but these are recommendations only and should not replace your judgment. If a toy is targeted at a 10-year-old but you have a bright and capable 8-year-old, it is most probably suitable. We are here to help and love talking about our products, so please call or email us with any queries.
Recycling
We comply fully with WEEE legislation and recycle all packaging and waste wherever possible. We try our best to ensure that the packaging we send you is fully recyclable, and product packaging is usually marked with recycling guidance.
Wherever possible, we reuse rather than recycle the packaging our suppliers send us.
Log in problems
If you are struggling to log in and have already tried resetting your password, please email us at [email protected] or call us on 01778 422031
Opening Hours
We are always open but may not be readily available to answer any queries immediately if we are busy packing and despatching. Please either email or telephone us and we will get back to you as quickly as possible.
Email Newsletter
We would love to update you on events, offers, new products, and life at Zanypig. Please sign up by entering your email address in the newsletter section at the bottom of the homepage. We promise we will not bombard you, and if you change your mind, you can easily unsubscribe at the bottom of any email you receive.
Contact Us
If you want to contact us regarding any matter, please email us at [email protected].